Terms & Conditions

1. Applicability of terms and conditions

These terms and conditions form the contract between the User and Capital Small Finance Bank. Ltd. (hereinafter referred to as ‘CSFB’ or ‘the Bank’) and shall regulate the provisions of the specified products and services provided by CSFB through Internet Banking. These terms are in addition to and not in derogation with the following terms and conditions and such other terms and conditions, as may be specified by the Capital Small Finance Bank Ltd. from time to time:

• Terms and conditions of CSFB savings/current/Cash Credit/Overdraft/fixed deposit account or any other product or service provided by the Bank;
• Terms and conditions of CSFB Mobile Banking;
• Terms and conditions of CSFB Customer Compensation Policy;
• Terms and conditions of CSFB Code of Bank's Commitment;
• Terms and conditions of CSFB Grievance Redressal Policy.

In case of any inconsistency between these terms & conditions and other primary/ specified terms and conditions relating to CSFB Internet Banking, these terms & conditions shall prevail.

2. Definitions

In this section, the following words and phrases have the meaning set opposite to them unless the context indicates otherwise:

• "Client ID" is a system generated but a random Unique Identification Number that is given to each customer of the Bank.
• "Internet Banking" or "Net Banking" means the facility of access to information relating to Check-in accounts viz. saving and current account(s)/ Cash Credit and Overdraft limits/ fixed deposit, etc. of the customer and usage of products and/or other services as may be advised or made available by the Bank from time to time on/ through Internet Banking.
• "Internet Banking or Net Banking Terms and Conditions" shall mean the Terms and Conditions as modified from time to time applicable to Net Banking offered by the Bank.
• "Confidential Information" refers to information obtained by the Customer, through the Bank, for availing various Services through Net Banking.
• "Internet" refers to the network of computers /mobile phones /other electronic devices which share and exchange information. The Internet is a worldwide broadcasting capability, mechanism for information dissemination, and a medium for collaboration and interaction between individuals and their computers / mobile phones / other electronic devices capable of accessing the Internet without regard for geographic location.
• "IPIN" is the Password that the customer will receive on their registered phone number or on registered email ID in order to activate Net Banking.
• "Device" means any electronic device such as computer, mobile etc. used by user for accessing the Internet banking.
• "User or I" refers to a customer of the Bank authorized to use the Internet Banking services provided by the Bank.
• "Personal Information" refers to the information about the User obtained in connection with the Internet Banking service.

3. Software

The Bank will advise from time to time the Internet Software such as Browsers, which are required for using Net Banking. There will be no obligation on the Bank to support all the versions of this Internet Software. I agree that I shall be responsible for upgrading my software, hardware and the operating system at my cost from time to time so as to be compatible with that of the Bank. The Bank shall be at liberty to change, vary or upgrade its software, hardware, operating systems, etc., from time to time and shall be under no obligation to support the software, hardware, operating systems used by me and that the same shall be my sole responsibility.

4. Internet Banking Service

Internet Banking Service is the Bank's Service (including all modifications of such services) which provides access to account information, products and other services (Including transactions of non-financial and financial in nature) as advised by the Bank from time to time to the customers through the website of the Bank. The terms Net Banking and Net Banking Services/facility may be interchangeably used.

• The Bank shall endeavor to provide through Net Banking, such services as the Bank may decide from time to time. The Bank reserves the right to decide the type of services that may be offered on each account and may differ from customer to customer. These facilities shall be offered in a phased manner at the discretion of the Bank. The Bank may also make additions/ deletions to the services offered through Net Banking at its sole discretion. The availability/ non-availability of a particular service shall be advised through email or SMS or website of the Bank or through written communication.
• All accounts opened with the Bank attached to the same Individual Client id will be accessible through Net Banking in case of Internet Banking - Retail version. In case of Joint accounts and accounts with two or more signatories, the Bank will offer such services as restricted by the Terms and Conditions governing the operation of such accounts. In case of Minor accounts, the natural guardian undertakes to give all instructions relating to the operation of the account and further undertakes not to reveal the Client id and Internet Banking Login credentials to the Minor.
• The accounts opened with the bank attached to the same Corporate Client id that have been specifically requested to be listed to the Net Banking by the Users shall only be assessable through Net Banking in case of Internet Banking – Corporate version.
• Bank reserves the right to choose the devices, software platforms, versions, networks, methods, and data services that will be supported. From time to time the Bank will publish the officially supported tools, technologies, and versions which shall contain terms and conditions which are applicable on user of the Internet Banking. The Customer will comply with these terms and conditions at all times. Any attempts to work around these published requirements or to modify unsupported versions for use in Internet Banking will be treated as an unauthorized use and violation of this terms and conditions document.
• The Bank shall take reasonable care to ensure the security of and prevent unauthorized access to the Net Banking Service using technology reasonably available to the Bank.

5. Eligibility

• Any customer of the Bank, having a Check-in account viz. Savings/ Current/ Cash Credit/ Overdraft, etc. accounts with the bank;
• The Customer should have registered his current Mobile Phone number and Email IDs for this service.
• The facility shall be made available to the customer subject to the condition that he/she registers with the Bank for this service and generate IPIN by using the bank assigned Client ID for the first time.
• The User should have access to the Internet Banking and knowledge of how it works.
• The eligibility of a User for a facility provided by the Bank shall be decided by the Bank at its sole discretion.

6. Registration

• I agree that I shall be entitled to use the Internet Banking service only if the relevant particulars are registered by the Bank. The Bank shall be at liberty to reject my application without assigning any reason.
• I agree that I shall only use my authorized devices to access the Net Banking service of the Bank. The access is restricted to me on the specific mobile number/email ID registered with the Bank for Internet Banking.
• During the process of registration of Internet Banking application, user will be asked to enter Client ID and IPIN which the user will receive on their registered phone number and email ID then the user will be asked to set their unique User ID, Login Password and Transaction Password and the User is at liberty to change the password as many number of times as possible at his risk and consequences. The User will solely be responsible for maintaining secrecy of the User ID and Password, and the Bank in no way shall be responsible for the misuse of the said User ID or Password by any person other than the authorized User.
• The Bank does not assume any responsibility in this behalf including against loss incurred by the User as a result of misuse/ unauthorized use of Net Banking Facility. I grant express authority to the Bank for carrying out the transactions performed by me through Internet Banking. The Bank shall have no obligation to verify the authenticity of any transaction received from me through Net Banking or purporting to have been sent by me via Internet Banking other than by means of verification of the Mobile Phone Number. The Bank's own records of transactions maintained through computer systems or otherwise shall be accepted as conclusive. All transactions arising from the use of Internet Banking, in a joint account, shall be binding on all the joint account holders, jointly and severally.
• I am responsible for the correctness of information supplied by me to the Bank through the use of or through any other means such as electronic mail or written communication. The Bank does not accept any liability for the consequences arising out of erroneous information supplied by me. If I suspect that there is an error in the information supplied to the Bank by me, I shall advise the Bank as soon as possible. The Bank will endeavor to correct the error promptly and adjust any interest or charges arising out of the error. All outputs of statements are duplicate statements of account and will be prepared by electronic means and the information contained therein will be extracted from a computerized back up system maintained by the Bank. While the Bank will take all reasonable steps to ensure the accuracy of the statement, the Bank is not liable for any error, which may happen due to reasons beyond its control like Data getting corrupted in transmission.

7. Internet Banking Login Credentials

I understand that the security of the Internet Banking Login credentials is very important and personal to me and I must keep it confidential and not reveal to any third party. I shall not write/record it at any place whereby some other person can come to know my Internet Banking Password. I shall not allow any unauthorized person have access to my computer or leave the computer unattended while accessing Net Banking.

I understand that in case I fail to follow/adhere to these terms and conditions, I shall be solely responsible for consequences arising there from. I must not let any other person to have access to my Internet Banking or leave the Internet Banking unattended. I shall not attempt or permit others to attempt accessing the account information stored in the computers of the Bank through any unauthorized means.

8. Charges

I authorize the Bank to recover all charges related to Net Banking as determined by the Bank from time to time by debiting my account. The schedule of charges would be applicable as mentioned on the website.

9. Mailing Address

All correspondence/ delivery by the Bank pertaining to Internet Banking shall only be at the address and / or e-mail address as registered with the Bank.

10. Transaction Processing

• All the instructions for instantaneous transactions will be given effect to instantaneously unless and until some processing work or Maintenance activity is being done. In case the services are not available during the End of the Day processing then the transaction will get credit on the next day.
• I shall not hold the Bank responsible for not processing/effecting any transactions in case the Bank does not receive instruction to this effect even though I have forwarded the same electronically, i.e. by means of e-mails and short messaging services (SMS). In the event of any dispute on the actual communication made to the Bank, the records of the Bank shall be final and binding on me.
• I hereby agree to abide by the following Terms and Conditions in addition to the Terms and Conditions as applicable to Net Banking:
  • I shall be at liberty to utilize the Payment Instruction Services through Net Banking for transfer of funds for such purpose, as I shall deem fit
  • I have the full right and/or authority to access and avail of the services obtained and the goods purchased and I shall observe and comply with the applicable laws and regulations in each jurisdiction in applicable territories. I shall not involve the Bank as a party to such transaction. I shall provide the Bank with such information and/or assistance as is required by the Bank for the performance of the Services and/or any other obligations of the Bank herein.
  • I shall not at any time provide to any person, with any of my details held by me with the Bank, including Client ID/ User ID, Password, account number, Card details, PIN which may be assigned to me by the Bank from time to time.
  • I agree that the Bank shall be entitled to presume that all instructions received by the Bank by using my Client id/ User ID and Password are in order/ genuine and have been actually given by me and I shall be bound by the same conclusively.

11. Risks

I hereby acknowledge that I am availing the Payment Instruction Services at my own risk.

• Misuse of Internet Banking User id and Password: I acknowledge that if any third person obtains access to my Internet Banking User ID and Passwords, such third person would be able to provide Payment Instructions/ other instructions to the Bank. I shall ensure that the Terms and Conditions applicable to the use of the Internet Banking Login credentials as contained herein are complied with at all times.
• Internet Frauds: The Internet per se is susceptible to a number of frauds, misuse, hacking and other actions that could affect Payment Instructions/ other instructions to the Bank. Whilst the Bank shall aim to provide security to prevent the same, there cannot be any guarantee from such Internet frauds, hacking and other actions that could affect Payment Instructions / other instructions to the Bank including result in delay or failure in processing the instructions. I shall separately evolve/ evaluate all risks arising out of the same and the Bank shall not be responsible for the same. I understand that doing a Net Banking transaction at a Cyber-cafe/shared computer terminal is risky and I shall not use the services of a cyber-cafe/shared computer terminal to do any Net Banking transactions.
• Mistakes and Errors: Client shall ensure that there are no mistakes and errors and the instructions given by the Authorized User to the Bank and instructions in this regard are without error, accurate, proper and complete at all points of time. On the other hand, in the event of Client’s account receiving an incorrect credit by reason of a mistake, Client shall immediately inform and return such amounts to the Bank. The Bank shall be entitled to reverse the incorrect credit at any time whatsoever without any prior notice to the Client. The Client shall be liable and continue to remain liable to the Bank for any unfair or unjust gain obtained as a result of the same.
• Technology Risks: The technology for enabling the transfer of funds and the other services offered by the Bank could be affected by virus or other malicious, destructive or corrupting code, program or macro. It may also be possible that the site of the Bank may require maintenance and during such time it may not be possible to process the request of the customers. This could result in delays in the processing of instructions or failure in the processing of instructions. I understand that the Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or profit or otherwise arising out of any failure or inability by the Bank to honor any customer instruction for whatsoever reason.

12. Limits

I am aware that the Bank may from time to time impose maximum and minimum limits including daily limits on transfer of funds that may be transferred or amount of the Demand Draft that can be issued by virtue of the payment instructions given hereunder. I acknowledge that the same is to reduce the risks on me. For instance, the Bank may impose transaction restrictions within particular periods or amount restrictions within a particular period or even each transaction limits. I shall be bound by such limits imposed and shall strictly comply with them. The Bank shall put an appropriate message on the concerned page or the website.

13. Indemnity

I shall indemnify the Bank from and against all losses and damages that may be caused as a consequence of breach of any of the Terms and Conditions mentioned herein above.

The Bank's sole obligation and my sole and exclusive remedy in the event of interruption to the Net Banking services or loss of use and/or access to the Bank's website shall be to use all reasonable endeavor to restore the services and/or access as soon as reasonably possible. The Bank makes no express or implied warranty with respect to the Net Banking services provided hereunder including without limitations any warranties of uninterrupted/error-free performance of the Net Banking System, non-infringement of third party rights, title merchantability, satisfactory quality and/or fitness for a particular purpose.

14. Liability

I shall not be liable for any unauthorized transactions occurring through the use of Net Banking, which can be attributed to the fraudulent or negligent conduct of the employees of the Bank.

If I comply with the Terms and Conditions and advise the Bank in writing under acknowledgment immediately after I suspect that my User id and Password is known to another person and/or notice an unauthorized transaction in my Net Banking account, I shall not be liable for losses arising out of the unauthorized transactions occurring in the Net Banking accounts after the receipt of such advice by the Bank.

I agree that I shall be liable for some or all loss from unauthorized transactions in my accounts if I have breached the Terms or contributed or caused the loss by negligent actions such as the following:

• Keeping a written or electronic record of the User id and Password:
• Disclosing or failing to take all reasonable steps to prevent disclosure of the Net Banking Login credentials to anyone including Bank staff and/or failing to advise the Bank of such disclosure within reasonable time;
• Not advising the Bank in a reasonable time about unauthorized access to or erroneous transactions in my accounts.

15. Proprietary Rights

I acknowledge that the software and hardware underlying the Net Banking Service as well as other Internet related software which are required for accessing Net Banking are the legal property of the respective Vendors/Bank. The permission given by the Bank to access Net Banking will not convey any proprietary or ownership rights in the above software / hardware. I agree that I shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software / hardware underlying Net Banking or create any derivative product based on the software / hardware.

16. Disclosure of Personal Information

I agree that the Bank or its contractors may hold and process my personal information on computer or otherwise in connection with Internet Banking services as well as for statistical analysis and credit scoring.

17. Notices

The Bank may give notices under these terms and conditions, electronically to my mailbox (which will be regarded as being in writing), or in writing by hand-delivery, or by sending them by post to the last address given by me and in the case of the Bank to its registered office. In addition, the Bank may also publish notices of general nature, which are applicable to all Users of Internet Banking on its website. Such notices will have the same effect as a notice served individually to me.