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Toll Free No.: 1800 120 1600
Send your Grievance / Feedback to customerrelations@capitalbank.co.in with your Name, Contact Number, Address, Account Number & Message.
The Bank has, at present, put in the following mechanism for redressal of customer complaints and shall be handled in a structured manner as under:
Reaching out for the first time, please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
If you are not satisfied with the services/responses of our Branch Manager or Branch Operations Manager, you may approach the Nodal officer as mentioned below
Nodal officer
Mr. Harish Kumar
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Mobile: +91 75081-77304, Desk: +91 181 502 5244
E-mail: nodal_officer@capitalbank.co.in.
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) as mentioned below.
Principal Nodal Officer
Mr. Harinder Singh
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Phone : +91-181-5051111, 5052222
Fax : +91-181-5053333
E-mail: pno@capitalbank.co.in
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer your case to the Banking Ombudsman of your region. Please follow the link to know contact details of the Banking Ombudsman of your region.
Note: For any grievance related to the Business Correspondent (BC) Channel, the Level 1 and Level 2 escalations shall be HOD-Retail Credit and HOD-Credit respectively. For details, please click here.
Business Related Query
Email: Lead@capitalbank.co.in
Details of Nodal Officer
Mr. Amit Sharma
Company Secretary and Compliance Officer
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Phone : +91-181-5051111, 5052222
E-mail: cs@capitalbank.co.in
Capital Small Finance Bank Limited
MIDAS Corporate Park,
3rd Floor, 37, G.T. Road, Jalandhar - 144001