The Policy applies to all visitors, users and others who access or use the website/App/IB and/or submit any information (hereinafter referred to as “the User” and also indicated by “you” or “your”). Access to and the use of the Website/App/IB and submitting any information is subject to the Policy.
You are kindly requested to read the contents of this Policy carefully before making use of the Website/App/IB and submitting any information in any manner whatsoever. Please note that the use of Website/App/IB is subject to other conditions, such as Terms & Conditions for Use.
a) ‘Personal Information’ means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.
b) Sensitive personal data or information- Sensitive personal data or information of a person means such personal information which consists of information relating to:
Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.
2. Data Collected by Website/App/IB
CSFB collects Personal and Sensitive information through your use of Website/App/IB. We collect personal information, you may voluntarily provide to us through your use of the Website/App/IB, including any web pages that are accessible by the Website/App/IB, including:
The Bank may automatically collect some Sensitive/Personal or other information through your use of the Website/App/IB. This information includes:
The Bank may also automatically collect some Sensitive or other information and aggregated, de-identified or anonymous information about your use of Website/ App/IB, including:
The Bank may collect the location of your device. You may be able to disable the collection of location information through your device. If you disable location information, certain functionality may be unavailable to you.
2. How CSFB Use Data Collected by Website/App/IB
The Bank will use your information collected through the Website/App/IB for the purposes including to:
You gave permission to CSFB to exchange, share, part with all information related to the details and transaction history of the User to its Affiliates / banks / financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management or any of the aforesaid purposes and shall not hold CSFB liable for use or disclosure of this information.
The Bank may use your information to inform you about CSFB products and services that may be of interest to you.
3. How CSFB Disclose and Share Data Collected by the Website/App/IB
The Bank may share your information with third party partners to:
The Bank may transfer personal/sensitive information about you to the Bank’s affiliates and will ensure that all the information is protected and comply with applicable law.
4. Your Rights
Provided that the Bank shall not be responsible for the authenticity of the personal or sensitive information given by you.
5. Data Retention and Use Limitations
CSFB uses personal information collected through your use of Website/App/IB only for the purposes for which it was collected. The Bank retains information collected through your use of the App for the longer of:
7. Data Security
The security and confidentiality of personal information about you is our priority. CSFB protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When CSFB use other companies to provide services for the Bank, the Banks requires them to protect the confidentiality of personal information they receive.
8. Changes to This Policy
The Bank may change this Policy from time to time. The effective date of this Policy, as stated above, indicates the last time this Policy was revised or materially changed.
10. Applicable Law
The Website/App/IB is controlled and operated by the Bank from India, and is not intended to subject the Bank to the laws or jurisdiction of any state, country or territory other than that of India.
11. Contact Information
If you have any questions or concerns regarding the Bank’s privacy practices or in order to address any discrepancies or grievances related to the personal information residing with the Bank, the customer can contact us at:
Capital Small Finance Bank Ltd.,
Midas Corporate Park, 3rd Floor
37, G.T. Road,
Punjab – 144001