Capital Small Finance Bank

24x7 Toll Free Helpline

1800 120 1600

Great Place To Work RBI Kehta Hai

Send your Grievance / Feedback to customerrelations@capitalbank.co.in with your Name, Contact Number, Address, Account Number & Message.


Customer Grievance Redressal Mechanism
The Bank has, at present, put in the following mechanism for redressal of customer complaints and shall be handled in a structured manner as under:

Level 1
Reaching out for the first time, please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.

Level 2
If you are not satisfied with the services/responses of our Branch Manager or Branch Operations Manager, you may approach the Nodal officer as mentioned below.

Nodal officer
Mr. Sandan Mehra
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Mobile: +91 946 538 2514, Desk: +91 181 502 5244
E-mail: customerrelations@capitalbank.co.in

Level 3
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) as mentioned below.

Principal Nodal Officer
Mr. Gagandeep Singh Walia
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Phone : +91-181-5051111, 5052222
Fax : +91-181-5053333
E-mail: nodal_officer@capitalbank.co.in

Level 4
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer your case to the Banking Ombudsman of your region. Please follow the link to know contact details of the Banking Ombudsman of your region.

Note: For any grievance related to the Business Correspondent (BC) Channel, the Level 1 and Level 2 escalations shall be HOD-Retail Credit and HOD-Credit respectively. For details, please click here.

Contact Details of the Banking Ombudsman of your region
Grievance Redressal Policy
Integrated Ombudsman Scheme, 2021
Contact Details of Senior Management

Investor Grievance Redressal
Details for Investor Grievance Redressal

Mr. Amit Sharma,
Company Secretary and Compliance Officer
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Phone : +91-181-5051111, 5052222
E-mail: cs@capitalbank.co.in

Contact Details of Debenture Trustee

IDBI Trusteeship Services Limited
Asian Building, 17, R Kamani Marg,
Ballard Estate, Mumbai – 400 001.
E-mail: itsl@idbitrustee.co.in
Tel No. 91-22-40807000

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