Capital Small Finance Bank

ATM Helpline Toll Free

* 8:00 AM to 8:00 PM

1800 120 1600

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Send your Grievance / Feedback to customerrelations@capitalbank.co.in with your Name, Contact Number, Address, Account Number & Message.


Grievance Redressal Mechanism
The Bank has, at present, put in the following mechanism for redressal of customer complaints and shall be handled in a structured manner as under:

Level 1
Reaching out for the first time, please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.

Level 2
If you are not satisfied with the services/responses of our Branch Manager or Branch Operations Manager, you may approach the Nodal officer as mentioned below.

Nodal officer
Mr. Sandan Mehra
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Mobile: +91 946 538 2514, Desk: +91 181 502 5244
E-mail: customerrelations@capitalbank.co.in

Level 3
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) as mentioned below.

Principal Nodal Officer
Mr. Gagandeep Singh Walia
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Phone : +91-181-5051111, 5052222
Fax : +91-181-5053333
E-mail: nodal_officer@capitalbank.co.in

Level 4
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer your case to the Banking Ombudsman of your region. Please follow the link to know contact details of the Banking Ombudsman of your region.

Contact Details of the Banking Ombudsman of your region
Grievance Redressal Policy
The Banking Ombudsman Scheme
Contact Details of Senior Management

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