Codes & Policies - Capital Small Finance Bank

Fair Practices Code
Grievance Redressal Policy
Banking facilities for Senior Citizens and Customers with Disabilities
Customer Protection Policy
Privacy Policy
Code of Banks Commitment to Micro and Small Enterprises
Code of Banks Commitment to Customers
Banks Guide for Customers with Special Needs & Persons with Disabilities
Integrated Ombudsman Scheme, 2021
Salient Features of the Integrated Ombudsman Scheme, 2021
Cheque Collection Policy
Deposit Policy
Compensation Policy
Customer Rights Policy
Collection of Dues and Security Repossession Policy
COVID-19: Policy for Borrowers (Relief Measures)
COVID-19: Policy for Borrowers - II
Regulatory Moratorium Package - COVID-19 (Moratorium FAQ's)
Citizen’s Charter

Policy for Appointment of Statutory Auditors

Whistleblower Policy
Corporate Social Responsibility (CSR) Policy
Record Preservation and Archival Policy
Compensation Policy for Non Executive Director
Performance Evaluation of Directors and Board
Policy on Diversity of Board of Directors
Code of Conduct to Regulate Insider Trading
UPSI Leak Enquiry Policy
Fair Disclosure Code
Compensation Policy of employees including MD & CEO & MRT
Terms and conditions of appointment of Independent Directors
SOP on Lockers

Customer Awareness - Overdue Norms. For details, click here

Consumer Awareness - Ways to link PAN with Aadhaar. For details, click here

Consumer Awareness - Cyber Threats and Frauds. For details, click here

RBI Financial Literacy Week. For details, click here

For Policy & FAQ's on Regulatory Moratorium Package COVID-19, click here

As per RBI directives, customers are advised to replace your existing magnetic stripe only debit cards with the EMV card from your branch.

Security Alert !!!
Please beware of Malicious Mobile Apps which can be used for fraudulent transactions. For information, click here

For Current Offers & Cash Backs on Rupay Cards, click here

RBI cautions Public against Fictitious Offers. For details, click here

RBI Kehta Hai – Public Awareness messages from RBI. Click Here